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FAQ

Everything You Need to Know

We have prepared some pre-populated frequently asked questions commonly asked by our clients and customers. Should they not address a specific question you would like to ask us, please feel free to send us your message using the form above or contact us using our email and telephone numbers.

UTULIVU Healthcare provides affordable and flexible medical insurance packages designed to give individuals, families, employers, and groups access to quality healthcare services.

Coverage depends on your selected plan (Essential, Core, or Core+), and may include:

- General Practitioner (GP) consultations
- Specialist consultations (plan dependent)
- Chronic illness support
- Emergency Medical Services (EMS)
- Medication (as per formulary)
- Hospital cover or hospital cash benefit
- Laboratory and diagnostic tests
- Maternity and child health benefits
- Accidental injury and trauma care
- Inter-facility transfers
- Preventative health screenings

Yes. UTULIVU was designed to provide healthcare protection for every budget.

We offer:

- Low yearly premiums
- Flexible plan tiers (Essential → Core → Core+)
- Options for individuals, families, groups, employers, and brokers

UTULIVU provides three main medical insurance levels:

Essential

Basic, cost-effective coverage for everyday healthcare needs.

Core Hospital

Coverage with broader access to standard network hospitals. This cover is mainly for Hospital (not for your day-to-day consultation)

Core

Balanced and more comprehensive coverage for families and working adults.

Core+

Advanced medical protection with enhanced coverage, emergency support, and private facility access depending on plan rules.

UTULIVU EMS provides emergency support which includes:

- 24/7 ambulance services
- On-site stabilization
- Emergency medical treatment
- Evacuations and advanced life support (Core+ plan)
- Accident and trauma response
- Transportation to approved medical facilities

Having the right cover means little if you can’t access reliable care.

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